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Our support team is here to help. Choose the channel that works best for your situation.

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Support channels

Live Chat

The fastest way to get help. Chat with a support agent in real time.

Email Support

Send us a detailed message and we’ll get back to you.

Community Forum

Ask questions and share tips with other users.

Status Page

Check for known outages or degraded performance.

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Live chat

Live chat is available directly inside the app:
  1. Click the chat bubble icon in the bottom-right corner of any page.
  2. Type your question or describe your issue.
  3. A support agent will respond as quickly as possible.
Availability: Live chat agents are available Monday–Friday, 9am–6pm (your local time zone). Outside of these hours, you can still send a message and we’ll reply by email.

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Email support

For non-urgent issues or when you need to attach files or screenshots, reach us directly through the app:
  • How to reach us: Use the Help menu inside the app and select Contact Support, or click the live chat button and choose Send a Message to submit a written request.
  • Response time: Within 1 business day for paid plans; within 3 business days for free plans.
When submitting a request, please include:
  • Your account email address
  • A clear description of the issue
  • Steps to reproduce the problem (if applicable)
  • Screenshots or screen recordings (very helpful!)
  • Your browser, OS, and app version

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Community forum

The community forum is a great place to:
  • Ask questions and get answers from experienced users
  • Share tips, workflows, and integrations
  • Request features and vote on existing requests
  • Browse solutions to common problems
Access the forum from Help → Community inside the app, or via the link in the app footer.

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Status page

If the app seems down or sluggish, check the Status Page before contacting support — an incident may already be in progress and our team may already be working on it. The status page shows:
  • Current system status (Operational / Degraded / Outage)
  • Active incident updates in real time
  • Historical uptime and past incidents
You can subscribe to status updates to receive an email or SMS whenever an incident is opened or resolved.

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Before you contact us

To help us resolve your issue faster, check these resources first:
  • Troubleshooting guide — solutions to the most common problems
  • FAQ — quick answers to frequent questions
  • Use Cmd+K / Ctrl+K in the app to search for help articles
The more detail you provide, the faster we can help. Screenshots and error messages are especially useful.