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This guide covers the most common issues users encounter and the steps to resolve them. If a solution here doesn’t fix your problem, contact support with the details.

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Login and access issues

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I can’t log in

Check first:
  • Make sure Caps Lock is off when entering your password.
  • Try resetting your password using Forgot Password on the login page.
  • Clear your browser’s cookies and cache, then try again.
If you use SSO (single sign-on): Confirm with your admin that your SSO connection is still active. If 2FA is the problem: Use a backup code from the list you saved when you enabled 2FA. If you’ve lost both your authenticator access and backup codes, contact support.

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My session keeps expiring

Sessions expire after a period of inactivity for security. To stay logged in longer, check Settings → Security → Session Duration and extend the inactivity timeout if your plan supports it.

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Notification issues

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I’m not receiving email notifications

  1. Check your spam folder for emails from the app’s domain.
  2. Add the app’s email address to your contacts or allowlist.
  3. Go to Settings → Notifications → Email and confirm email notifications are enabled for the events you expect.
  4. Check that your email address on file is correct under Settings → Profile.

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I’m receiving too many notifications

Go to Settings → Notifications and turn off notification types you don’t need, or switch to a Daily Digest instead of individual alerts. You can also mute specific projects or items. See the Notifications guide for full details.

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Performance issues

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The app is slow or unresponsive

  1. Refresh the page — Many temporary slowdowns resolve with a refresh (F5 or Cmd+R).
  2. Clear your browser cache — Go to your browser settings, clear cached files and cookies, then reload.
  3. Try a different browser — The app works best on the latest versions of Chrome, Firefox, Edge, and Safari.
  4. Check your internet connection — A weak connection causes lag. Try switching networks or restarting your router.
  5. Disable browser extensions — Some extensions (ad blockers, script managers) interfere with app behavior. Temporarily disable them to test.

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Pages or items won’t load

  • Make sure JavaScript is enabled in your browser.
  • If you’re behind a corporate firewall or VPN, confirm the app’s domain is not blocked.
  • Try opening the app in a private/incognito window.

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Sync and data issues

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Changes I made aren’t saving

  • Check your internet connection — the app requires an active connection to save changes.
  • Refresh the page and check if the changes appear.
  • If you see an error message when saving, take note of it and contact support.

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Data isn’t syncing across devices

  • Ensure you’re logged in to the same account on all devices.
  • Pull-to-refresh on mobile or refresh the page on desktop.
  • Check that your mobile app is up to date — go to the App Store or Google Play to update.

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Integration issues

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An integration stopped working

This usually happens when the authorization token expires or is revoked. To fix it:
  1. Go to Settings → Integrations.
  2. Find the affected integration and click Reconnect.
  3. Re-authorize the connection in the external service.

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I can’t connect an integration

  • Check that you have the required permissions (some integrations need Admin or Owner access).
  • Make sure you’re logged in to the correct account in the external service before authorizing.
  • Try the connection in a private/incognito window to rule out browser extension conflicts.

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Still stuck?

If none of the above solutions work, contact our support team. Include:
  • A description of the issue and the steps to reproduce it
  • The browser and OS you’re using
  • Any error messages you see (screenshots are helpful)
  • Approximately when the problem started