> ## Documentation Index
> Fetch the complete documentation index at: https://docs.queue.pt/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Guide: Fix Common Google App Issues

> Fix the most common problems in the Google app — login failures, sync issues, notification problems, slow performance, and integration errors.

This guide covers the most common issues users encounter and the steps to resolve them. If a solution here doesn't fix your problem, [contact support](/support/contact) with the details.

## Login and access issues

### I can't log in

**Check first:**

* Make sure Caps Lock is off when entering your password.
* Try resetting your password using **Forgot Password** on the login page.
* Clear your browser's cookies and cache, then try again.

**If you use SSO (single sign-on):** Confirm with your admin that your SSO connection is still active.

**If 2FA is the problem:** Use a backup code from the list you saved when you enabled 2FA. If you've lost both your authenticator access and backup codes, contact support.

### My session keeps expiring

Sessions expire after a period of inactivity for security. To stay logged in longer, check **Settings → Security → Session Duration** and extend the inactivity timeout if your plan supports it.

***

## Notification issues

### I'm not receiving email notifications

1. Check your spam folder for emails from the app's domain.
2. Add the app's email address to your contacts or allowlist.
3. Go to **Settings → Notifications → Email** and confirm email notifications are enabled for the events you expect.
4. Check that your email address on file is correct under **Settings → Profile**.

### I'm receiving too many notifications

Go to **Settings → Notifications** and turn off notification types you don't need, or switch to a **Daily Digest** instead of individual alerts. You can also mute specific projects or items.

See the [Notifications guide](/guides/notifications) for full details.

***

## Performance issues

### The app is slow or unresponsive

1. **Refresh the page** — Many temporary slowdowns resolve with a refresh (`F5` or `Cmd+R`).
2. **Clear your browser cache** — Go to your browser settings, clear cached files and cookies, then reload.
3. **Try a different browser** — The app works best on the latest versions of Chrome, Firefox, Edge, and Safari.
4. **Check your internet connection** — A weak connection causes lag. Try switching networks or restarting your router.
5. **Disable browser extensions** — Some extensions (ad blockers, script managers) interfere with app behavior. Temporarily disable them to test.

### Pages or items won't load

* Make sure JavaScript is enabled in your browser.
* If you're behind a corporate firewall or VPN, confirm the app's domain is not blocked.
* Try opening the app in a private/incognito window.

***

## Sync and data issues

### Changes I made aren't saving

* Check your internet connection — the app requires an active connection to save changes.
* Refresh the page and check if the changes appear.
* If you see an error message when saving, take note of it and [contact support](/support/contact).

### Data isn't syncing across devices

* Ensure you're logged in to the same account on all devices.
* Pull-to-refresh on mobile or refresh the page on desktop.
* Check that your mobile app is up to date — go to the App Store or Google Play to update.

***

## Integration issues

### An integration stopped working

This usually happens when the authorization token expires or is revoked. To fix it:

1. Go to **Settings → Integrations**.
2. Find the affected integration and click **Reconnect**.
3. Re-authorize the connection in the external service.

### I can't connect an integration

* Check that you have the required permissions (some integrations need Admin or Owner access).
* Make sure you're logged in to the correct account in the external service before authorizing.
* Try the connection in a private/incognito window to rule out browser extension conflicts.

***

## Still stuck?

If none of the above solutions work, [contact our support team](/support/contact). Include:

* A description of the issue and the steps to reproduce it
* The browser and OS you're using
* Any error messages you see (screenshots are helpful)
* Approximately when the problem started